The truck was not a company truck with their logo on it, but was an Avis Rental truck. Budget VanLines sent out a local moving company that showed up late in the evening expecting for me to allow them to come in to my home to do the move. I normally do self-moves and wished I had never considered seeking out a full-service moving company. I question some of the movers they contract with or find for your move. Please do your research first regarding this company. My experience with Budget Van Lines was not pleasant. I am really happy to see that someone started a thread about Budget Vanlines. There are posts about one, but I haven't verified it yet. I am hoping there will be a class action suit against them and I will jump on that band wagon. I've already paid Budget 4K and they will be expecting me to fork over another $2100 when the 'arrive'. We have been in our new place for over 3 weeks and are sleeping on the floor. Meanwhile, it has been one month since my household goods were picked up in A SMALL U-HAUL TRUCK AND TAKEN TO A STORAGE UNIT ONLY A FEW MILES FROM THE HOME I WAS MOVING FROM!!! I have left messages at Budget, e mails to Budget, calls to the moving guy (the only reason i have his number is because of caller I.D.) and no one wants to tell me when or if I will ever see my things again. "ALVIN", my sales person was very professional and spent over an hour with me on the phone. If you are expecting a professional moving company, a moving company that shows up on time so that you can close on your house deal, a moving company that will actually deliver your things when they said they would, then you had better call ANOTHER company. The sales people are GREAT, the quotes are GREAT. However, Budget Van Lines deserves some press. I've never taken the time to post anything on the internet before. In May, 2010, the FMCSA began conducting its annual peak moving season audit sweep of moving companies operating both of legally and illegally throughout the U.S! Supposedly the information in this database is used to target violators who fail to conform to the consumer protection regulations for the transportation of household goods in interstate commerce included in 49CFR Part 375: Transportation of household goods in interstate commerce consumer protection regulations - Federal Motor Carrier Safety Administration Household Goods or Safety Violations Complaints can be reported online using the links above or, if preferred, you can use the toll free hotline 1-888-DOT-SAFT (1-88) available from 9:00 AM to 7:00 PM, Monday through Friday Eastern Time. Also once All State Relocation had my belonging, they would not answer any of my calls and you can't ever get in touch with them, they called me once to collect 1/2 payment and promised my stuff in the next 2 weeks, after this conversation I could not get a hold of them again and did not see my things for 2 months.Īccording to the information included in the Federal Motor Carrier Safety Administration's (FMCSA) Protect Your Move website, consumers who have been victimized by a household goods moving company, broker, or any other motor carrier while moving interstate can submit a 'Household Goods Consumer Complaint' at the FMCSA's National Consumer Complaint Database at The worst part of this ordeal was that many of my items were damaged due to MOLD and MILDEW, need I say more? Anyone doing a long distance move, please stay away from Budget Van Lines and All State Relocation moving company. Most of my furniture was damaged and it was obvious that they had loaded and unloaded my things several times from truck to truck. My belongings were two months late, and I ended up with only half of my stuff. They scheduled my cross country move with All State relocation and told me that I should have no problems with my move. Unfortunately, I had a nightmare of a move. ![]() ![]() I will just get to the point.budget van lines will quote you a low price initially but you end up paying more than your quote, they are brokers, don't be fooled by their nice phone manners all they care about is their broker fee.
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